Fastway Couriers deliver all our small packages.
Once your package is scanned at our local depot you will receive an automatic email with your tracking number etc.
They will make 2 separate attempts to make delivery of a package and failing this they will send us an email to get further contact info.
If you haven’t received your package within two days we can begin a tracking process with Fastway. If it hasn’t been two days then the process cannot begin.
You will have received emails from Fastway with your delivery status and the details to begin a search process with them.
Our recommended action to track your package is the following:
- You will receive an automated email with your tracking number and updates
- If you don’t receive your package next day be patient and 99% of packages are still getting delivered by the second day.
- If by the third day you haven’t received it, then you can make contact with Fastway for an update. They only deal with contact by email.
- Send an POLITE email to Fastway quoting your package number in the Subject line, asking them if they can please update you.
- If after 4 days a package hasn’t been delivered we are then allowed escalate the issue to Fastway Area management as “High importance”. Send us an email to sales@sacks.ie and let us know your package hasn’t arrived after 4 days and we are then allowed to push it on your behalf. We are not allowed before 4 days are up so please don’t ask.
(*) We have worked with Fastway for years and while it is impossible to absolutely guarantee next day delivery for this price they have proven over 95% success rate which we are delighted with.
This is a next day (Mon – Fri) delivery service to any part of Ireland on orders placed by 2pm.(*)
For Larger Bales and Pallets we use The Pallet Network (www.tpn.ie)
Alternatively our products may be collected from our premises by prior appointment.
Email your query to sales@sacks.ie