Shipping:-
We ship all packages using Fastway Courier service. (If you are wondering why then see note below)
This is a two day (Mon – Fri) delivery service to any part of Ireland on all orders placed by 12pm. *
IF YOU GET YOUR PACKAGE NEXT DAY – BRILLIANT!!
IF NOT THEN PLEASE WAIT 24 HOURS – EVEN IF YOU GET AN EMAIL SAYING DELIVERED – IT WILL PROBABLY BE DELIVERED THE SECOND DAY.
Fastway have been achieving over 97% of our packages delivered next day and over 99% within two days.You will receive emails with updates regarding your delivery from Fastway, this will also have the contact details for Fastway if you havent received your package within two days.
For large bales and pallets we use The Pallet Network (www.tpn.ie).
Our collections are made daily at aprox 12 pm.
Products can also be collected directly from our premises by prior appointment!
There is a collection box outside our gate that allows collections at any time, on anyday, but your order needs to be placed before 2pm for it to be prepared and left out! Our office is in a different place to our warehouse and the warehouse staff are gone at 3pm daily.
Call us on 061 373 402 to arrange!!
Why do we ship with FASTWAY?? –
As you can probably see most of our packages cant fit in cardboard boxes, so they cant travel the automated conveyor system other courier providers have.
We could use other courier providers under their “Abnormal package” conditions but the cost is 4 times higher than what you are currently paying us. FASTWAY do get 99% of all our packages delivered within two days and this is great value, unfortunately sometimes the 1% package can get complicated – the same as with any courier.
Our recommended action to track your package is the following:
- You will receive an automated email with your tracking number and updates
- If you don’t receive your package in two day be patient and 99% of packages are still getting delivered by the second day.
- If by the third day you haven’t received it, then you can make contact with Fastway for an update. They only deal with contact by email.
- Send an POLITE email to Fastway quoting your package number in the Subject line, asking them if they can please update you.
- If after 4 days a package hasn’t been delivered we are then allowed escalate the issue to Fastway Area management as “High importance”. Send us an email to sales@sacks.ie and let us know your package hasn’t arrived after 4 days and we are then allowed to push it on your behalf. We are not allowed before 4 days are up so please don’t ask.
(*) We have worked with Fastway for years and while it is impossible to absolutely guarantee next day delivery for this price they have proven over 99% success rate which we are delighted with.
Email your query to sales@sacks.ie